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Privacy Policy
Effective Date: 15 February 2026 · Last Updated: 15 February 2026
At DocNow Healthcare, we are committed to safeguarding your personal and medical information with the highest standards of confidentiality, integrity, and security. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our diagnostic services, website, mobile platform, and related services.
By accessing or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
a) Personal Information
- Full Name
- Date of Birth
- Gender
- Contact Details (Phone Number, Email Address)
- Residential Address
b) Health & Diagnostic Information
- Medical history (if voluntarily provided)
- Test prescriptions
- Laboratory reports and results
- Health-related declarations
c) Payment Information
- Billing details
- Transaction information
Note: Payment processing is handled through secure third-party payment gateways. We do not store card details.
d) Technical Information
- IP address
- Device information
- Browser type
- Cookies and usage analytics
2. How We Use Your Information
We use your information for the following purposes:
- To process and manage diagnostic test bookings
- To coordinate home sample collection
- To generate and deliver lab reports
- To improve our services and customer experience
- To comply with legal and regulatory obligations
- To communicate important updates regarding your bookings or health reports
We do not sell, rent, or trade your personal information to third parties.
3. Data Security
We implement industry-standard security measures to protect your information, including:
- Encrypted data transmission (SSL)
- Secure server infrastructure
- Role-based access controls
- Restricted internal access to sensitive medical data
While we strive to protect your data, no digital platform can guarantee absolute security.
4. Data Sharing & Disclosure
We may share your information only under the following circumstances:
- With certified laboratory partners for the purpose of conducting tests
- With trained phlebotomists for sample collection
- With payment processors for transaction completion
- When required by law, regulation, or court order
All third-party partners are bound by strict confidentiality obligations.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide diagnostic services
- Maintain medical records as required by applicable laws
- Resolve disputes and enforce agreements
After the retention period, data is securely deleted or anonymized.
6. Your Rights
You may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion (subject to legal obligations)
- Withdraw consent where applicable
To exercise these rights, please contact us at: harshagarwal@docnow.in
8. Children's Privacy
Our services are not directed toward individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without proper authorization.
9. Changes to This Privacy Policy
DocNow Healthcare reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact:
DocNow Healthcare
Our Commitment
At DocNow Healthcare, privacy is not just a policy — it is a responsibility. We treat your health information with the discretion and care it deserves.